01. Refund Policy
At Sports World, we value customer satisfaction and ensure that every purchase meets our quality standards. However, if your order does not meet expectations, our refund process ensures a smooth and transparent resolution.
Eligibility for Refund
Refunds are applicable for:
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Products that are defective, damaged, or incorrectly delivered.
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Approved return requests where replacement is not available.
Note: Items purchased during clearance or promotional sales are non-refundable unless defective.
Notification Period
Please notify our customer support team within 48 hours of receiving your order to initiate a refund request.
Product Condition
To qualify for a refund:
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Items must be unused, unwashed, and in their original packaging with all tags attached.
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Products showing signs of wear, alteration, or misuse will not be eligible.
Refund Process
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Contact us at contactsportsworld.bd@gmail.com or use the Return Request Form available on our website.
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Once your request is reviewed and approved, you’ll receive detailed return instructions.
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After inspection and approval, your refund will be processed within 7–10 working days through your original payment method.
Refunds for Cash on Delivery Orders
For COD transactions, refunds are provided via mobile banking (bKash/Nagad) or store credit, as preferred by the customer.
Return Shipping
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If the refund is due to a defective, damaged, or incorrect item, Sports World will cover the return shipping cost.
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For voluntary exchanges or returns, the customer bears the shipping cost.
Exclusions
For hygiene and safety reasons, the following items are non-returnable and non-refundable:
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Undergarments, socks, mouthguards, or similar personal-use gear.
Rights Reserved
Sports World reserves the right to decline refund requests that do not comply with the above terms and conditions.
02. Return Policy
At Sports World, we strive to make your shopping experience smooth and dependable. If you need to return an item, please review the guidelines below:
Eligibility for Return
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Returns are accepted for products that are defective, damaged, or incorrectly delivered.
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For apparel, footwear, or equipment, size exchanges may be accepted if the product is unused and in resalable condition.
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Items purchased during clearance or promotional sales are non-returnable unless defective.
Notification Period
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Please contact our customer support team within 48 hours of receiving your order to initiate a return request.
Condition of Returned Items
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Products must be unused, unwashed, and in original packaging with all tags attached.
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Any item showing signs of wear, modification, or improper handling will not be eligible for return or exchange.
Return Process
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Contact us at contactsportsworld.bd@gmail.com or use the Return Request Form available on our website.
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Once your request is reviewed and approved, you will receive detailed return instructions.
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After inspection, approved returns will be processed within 2–3 working days.
Return Shipping
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If the return is due to a defective, damaged, or incorrect item, Sports World will bear the return shipping cost.
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For voluntary size exchanges, the customer is responsible for return shipping.
Refunds for Cash on Delivery Orders
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Refunds for COD transactions are issued via mobile banking (bKash/Nagad) or store credit, as preferred.
Exclusions
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For hygiene and safety reasons, certain items such as undergarments, socks, mouthguards, or similar gear are non-returnable.
Rights Reserved
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Sports World reserves the right to decline return or refund requests that do not meet the above conditions.